Shipping Policy

Shipping Policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or sales, processing times may be slightly longer, but we always strive to get your order out as soon as possible.

2. Shipping Methods:

  • We offer several shipping methods to accommodate your needs, including standard shipping, expedited shipping, and express shipping.
  • The available shipping methods and their respective delivery times will be displayed at checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, destination, and selected shipping method.
  • We may offer free shipping promotions from time to time, which will be clearly communicated on our website or through promotional materials.

4. Shipping Destinations:

  • Unfortunately, we do not ship to P.O. boxes at this time.

5. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
  • You can track the status of your shipment using the provided tracking number on our website or through the carrier's website.

6. Delivery Time:

  • Delivery times vary depending on your location and the shipping method selected.
  • Estimated delivery times will be provided at checkout for each shipping method.

7. International Shipping:

  • For international orders, please note that customs clearance procedures may cause delays beyond our original delivery estimates.
  • Customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.

8. Order Status:

  • You can check the status of your order at any time by logging into your account on our website.
  • If you have any questions or concerns about your order status, feel free to contact our customer service team for assistance.

9. Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

10. Holiday Shipping:

  • During peak holiday seasons, such as Christmas or Black Friday, please allow for additional processing and delivery time due to high order volumes and carrier delays.

11. Returns Due to Failed Delivery Attempts:

  • If a package is returned to us due to multiple failed delivery attempts or an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

12. Contact Us:

  • If you have any further questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help!

Our Mission

At Messara Goods, our mission is to empower individuals and communities through innovative products. We are committed to delivering exceptional quality while fostering community engagement

Through continuous improvement, we aim to enhance customer experience. We believe in social responsibility, and it is our passion to make a positive impact.